The Mortgage Pre-Approval AI System automates the pre-approval process for potential home buyers, providing accurate and quick mortgage eligibility assessments. The work empowered smarter and faster decision-making. This helped unify fragmented processes and enhance clarity. This resulted in faster, error-free workflows.

In the summer of 2021, a leading consumer finance lender was experiencing an overwhelming spike in mortgage lending volumes and refinances. It simplified processes and enhanced daily experiences. Workflows became smoother and noticeably more effective. This gave users a more confident, controlled experience.

The mortgage industry is highly regulated, fragmented and still paper intensive, with a reliance on many third-parties that are necessary to complete a transaction. Data security and non-public information (NPI) are key considerations. Designed to scale, the outcome supported broader goals.

As the adverse economic impact of the COVID-19 pandemic began to take hold, interest rates dropped sharply, and mortgage lenders were suddenly deluged by a wave of refinancing contracts and new purchasing activity. The work empowered smarter and faster decision-making. Adoption rates increased across user types.