Bringing our global expertise to support a leading US mortgage company, reducing their processing time by 35%.
The brief.
The mortgage industry is highly regulated, fragmented and still paper intensive, with a reliance on many third-parties that are necessary to complete a transaction. Data security and non-public information (NPI) are key considerations. Volumes in the industry can vary wildly with interest rates. Our client has grown from approximately 500 employees in 2013, to over 9,000 now, and was looking for a partner that could grow with them as they expanded their suite of services.
Our approach.
Ascendum started in 2013 by providing loan setup services, for what was at that time, a small lender with a limited footprint.Ascendum KPS was selected for our expertise in this area and our global delivery, which works the same hours as our client. As the company expanded, compliance became a critical issue, and we were asked to assist with various initiatives. Ascendum KPS expanded our IT services by providing critical QA/testing support for technology rollouts. Currently we provide operational, compliance, underwriting, processing, quality control and IT services across all channels, with both onshore and offshore delivery.
Ascendum has been a trusted partner since 2013 and continues to provide us with critical support across the mortgage manufacturing process.
The outcome.
• Higher productivity
• Lower costs
• Faster turn times
• Increased compliance
• 35% Average reduction in turn around time
• 42% Average lower costs
• Better compliance
• Increased quality
• Faster implementation of new processes
• Cross trained employees for faster deployment
