Manhattan accounting firm scales capacity while reducing costs with outsourced bookkeeping.
The brief.
The firm was challenged with high overhead costs associated with maintaining onshore staff in New York. They also faced capacity constraints during month-end close and peak tax season, delays in task completion due to increased client demand, and a lack of standardized process and real-time productivity visibility.
Our approach.
Dedicated team
Established a dedicated 1 offshore senior accountant and team aligned with the client’s systems and workflows.
Productivity tracking
Implemented a process-driven operating model with defined SOPs and daily productivity tracking.
Clear expectations
Set clear service-level expectations for accuracy and turnaround times.
Ongoing reviews
Performed ongoing quality reviews and performance monitoring.
The offshore team functions as a seamless extension of our firm, allowing us to lower costs while maintaining high-quality standards.
The outcome.
Cost optimization
Delivered an estimated 40% cost savings through a single offshore resource, while maintaining service quality and turnaround times.
Time efficiency
Enabled savings of 25–30 hours per week for the onshore team.
Quality enhancement
Reduced review corrections by 35% within the first three months.
Scalability
Enabled the firm to support a 15% increase in client workload without adding onshore headcount.
