Summary
The Managed Services Program (MSP) creates an environment of secure, stable and cost-effective IT that allows an organization to focus both culture and production on the core strengths of the enterprise. Ascendum's MSP includes a variety of proactive support and maintenance levels that span a broad range, from simple monitoring and reporting to full IT management and remediation. These services include 24x7 device monitoring and system control, email filtering, remote support, helpdesk, and field services. Additional benefits of the MSP program are network documentation, strategic planning, asset management, and security reviews.
Client Challenges
If your firm is experiencing any of these IT-related issues, Ascendum's MSP can help:
- Unable to accurately establish and/or manage an IT budget
- Internal resources are distracted by technology issues rather than focusing on the core business
- IT staff is stretched too thin
- IT staff requires additional support and knowledge for various aspects of your infrastructure
- Need to design an infrastructure that is stable, secure, scalable and cost effective
- Need asset management within the IT department
- You face security and compliance challenges
Business Value
By implementing a Managed Services strategy, an organization can realize lower costs, a measurable increase in stability, and a more secure network. Additionally, this service allows your organization to focus 100% of time on the core business.
Consultant and Toolset Excellence
At Ascendum, our Managed Services support personnel are well versed in all aspects of managed services. All of our engineers have 8+ years IT and support experience. To assist our engineers with the management of our client networks and systems, Ascendum has assembled what we consider best-of-breed tools to assist in service delivery. This tool set includes:
- Kaseya Management System
- Bluespring BPMS
- MX Logic
