Solution
Ascendum offers both the inbound and outbound customer care solutions:
Inbound Customer Care offers a variety of solutions including account inquiry, account management, troubleshooting, grievance resolution, dealer support, store support, system management, general inquiries, and customer profile management. It acts as a major communication hub and source of market knowledge between the actual market, and the corporate office. The same emphasis is put on customer delight and customer focused training and development.
- Outbound Telesales team offers a variety of solutions to clients such as phone sales, lead generation, database update, market research, recruiting, B2B and B2C product/service selling, etc. Our Telesales team also provides the client with custom reporting, hot transfers, third party verification, digital recording, digital backup, offsite monitoring, and web-enabled outbound telemarketing programs. The main focus of our team is on building an enduring bond by using a personalized approach that provides the value addition necessary to maintain and grow the client's customer base.
Client Challenges
Ascendum's Inbound Customer Care offering can help you with challenges like these:
- Cost-effective staffing solutions to provide 24x7 support
- Effective customer account management
- Fast and efficient communication and account update
- Specialized customer grievance resolution process
- Descriptive market knowledge and feedback provided
- Descriptive market and feedback analysis reports
- Focused query management and trend analysis
Ascendum's Outbound Telesales offering can help with these challenges:
- More effective prospecting
- Greatly improved lead generation effectiveness
- Reduce/cut costs
- Carry out marketing programs at a lower cost
- Increase customer base
- Get qualified sales leadership
- Curtail sales investment
- Carry out sales projects for low costs
- Carry out new sales strategies
- Utilize new technologies for less
- Save on HR and training costs, eliminating non-buyers earlier
- Shorter selling cycle
- Better communications
Business Value
A collaborative solution can help the company retain its customer base efficiently as well as design effective customer acquisition strategies based on the feedback provided to them. Ascendum acts as a catalyst in reducing the cost and increases the profitability of organizations.
A collaborative solution can help an organization in significant cost savings, improve and maintain the quality of service delivery, increase customer base, increase product sales and service sales.
Toolset Excellence
Ascendum's experienced and trained account managers provide a complete range of services starting from understanding the scope-of-work to transition, deployment, operating, analyzing, monitoring, and optimizing. Our operation methodology, which is based on thought process of customer delight, not only quickly makes the returns on investment visible but also ensures smooth operation with any technology platform. Our sales model is built on a strong commitment to client delight and quality, reinforced by a high level of management oversight.
