Click here to download a brochure on Ascendum's Business Process Outsourcing Solutions.
Summary
Ascendum BPO is a global Business Process Outsourcing services provider with a focus on offshore services to global corporations, including small and medium enterprises, as well as Fortune 1000 companies. High levels of operational excellence, strong customer orientation, a dedicated and highly competent team of workers, coupled with a state-of-the-art offshore infrastructure, gives Ascendum the competitive edge to provide comprehensive, end-to-end solutions to its diverse clientele.
Services we offer:
Customer Care: the customer is the most important entity needed for a business to run effectively and efficiently. CRM (Customer Relationship Management) has now become CMR (Customer Managed Relationship), hence it has become more important for companies in these dynamic market conditions to retain and service their customers more efficiently and effectively.
We provide our clients with the following services to cater to their customers in a more effective and efficient manner:
- Inbound voice-based customer care services
- Outbound voice-based customer care services
Financial Services: Ascendum's end-to-end Finance and Accounting (F&A) processes are combined with call center services to deliver superior customer and vendor support. Its risk management and continuous improvement programs further aid in making Ascendum a preferred partner in financial services outsourcing.
Our financial services include:
- Transactional activities
- Decision support activities
- "Expert" function activities
Mortgage Loan Processing & Title Settlement Services: Ascendum has been providing loan processing services as well as title and settlement services since early 2001. Ascendum provides to its clients and their customers a bountiful basket of mortgage services through time-tested and proven methodologies. Ascendum is highly cognizant of the customized value proposition for your distinct client categories. Our processing services are seamlessly integrated with your deliverables. Our endeavor is to always ensure accurate service through the diligence of our knowledgeable and experienced processing staff.
Back Office Services: Ascendum provides various back office services that support its clients' businesses. This enables clients to concentrate on their key business competencies, while Ascendum manages and operates the back office processes that may not be their core activities, but are still critical to their businesses. Our team consists of professionals with significant experience in a wide range of back office processes and is equipped with appropriate technology to ensure fast and accurate response to the processing requirements.
Ascendum provides the following back office services:
- Market research
- Database management
- Content management and analysis
- System management
